1.) How does your shipping process work exactly?

• Step 1. You receive a quote from our instant calculator, or we produce and email you one manually. This quote will be a close projection as to what the final total will be. It is in no way a guarantee. We will research the live market, and give you our best estimation. This is done by researching what loads have moved at within the last week , and what loads are moving at now, (from similar pickup locations , going to similar destinations). In most cases, the rate we quote you, will be within $100 of the final rate. But in every case, we will request your final sign off, before we move the vehicle or dispatch it out to a trucking company. So in this way, you will have final say on all final totals. You will never be stuck paying a random price or a price you didn't 100% agree to.
  
  
• Step 2. You decide on how you'd like to proceed in booking your transport. In most cases all you'll pay initially is the flat $89 or $125 fee to setup the transport. Keep in mind at this point in the process, the rate totals are still "projections". Typically we move most orders either at the calculated rate, or within $100. Either way, once we have those final numbers, (usually within 72 hours from the time you book the order) we will contact you for your final authorization to move your order at the said price. So in the end, you have final say on the final numbers. You'll never be stuck being forced to pay a random rate. You will have all "final numbers" before anything is "final".
  
  
• Step 3. Once the order is booked with us, we will attempt to move your car at the calculated rate, or below that rate if possible. We will also try to accommodate any scheduling needs or demands that you may have. Our goal here, is to get you the best possible rate we can, while still moving it on the highest quality truck. We realize different shipments have different needs. If you have a specific date, or hard date, or specific request of any kind, please text us or include that request in the notes on the order page.



• Step 4. Once we locate a carrier that we are comfortable with, we will tentatively assign them to your order, while waiting on your "final authorization" to move your car at the said price, and within the said dates being offered by the carrier. At this point you will still have the option to decline the offer if it's not quite what you want, or you aren't happy with the final pricing.
  
  
• Step 5. A Dot licensed , insured, and professional auto hauling company will be dispatched out your order. And by dispatched, this means that airRyd enters into a "binding" contract with them to move your vehicle at an exact pricing level. This happens on our commercial systems. They will typically contact you within 12-24 hours prior to picking up your vehicle. They will coordinate picking it up directly with you. Furthermore, you can find all of the carrier specific information, once dispatched, by searching with your "Booking ID number" on our tracking page, or in the top right corner of airRyd.com.
  
  
• Step 6. On pickup, the trucking company will take a comprehensive condition report of the vehicle, along with several photos documenting the current condition of the car. We advise our customers to also take photos. Be sure to walk around the vehicle, and know what they are writing on the form. This form is also known as the "Bill of Lading". This is a very important form. It serves as the primary transport document, and also serves as a transfer of liability record, from you, to the trucking company. At that point, once this form is filled out and signed, the trucking company is now liable for any damages to the vehicle, until it reaches it's destination, and is signed off on by the responsible party on drop off. Be sure to get a copy, either a digital copy, or a paper copy.
  
  
• Step 7. On delivery, be sure to inspect the vehicle thoroughly for damages, or anything not initially listed on the bill of lading at pickup, or not shown in photos. This is your one opportunity to document anything wrong. If there is any issue, please contact us for assisting in handling the issue. If a claim needs to be filed, we can assist in helping you do so. Otherwise, receive your car, thank the driver, and enjoy your new ride!
  

2.) Does it cost more to ship a larger vehicle?

In Short, the answer is yes. However a typical crossover SUV, or even midsize SUV really does not have much upward effect on pricing. Examples of vehicles that will require a higher premium would be:

• Ford F-150's
• Chevrolet Silverado 1500's
• Dodge Ram 1500's
• Mercedes Sprinter Vans
• Ford Transit Vans
• Chevrolet Tahoe's
• Dually Pickup Trucks
• Utility Trucks
• Lifted Jeeps

3.) Is my car insured while in transport?

All Carriers that are selected for use on the airRyd platform have been verified to have valid and active insurance policies in place, and registered with the FMCSA. Most carriers that haul autos for commercial use are required to have a minimum of 1 million in liability coverage. All carriers on our particular platform must have a minimum of 100 thousand in cargo coverage as well. We are happy to provide those specific documents to you after dispatching a vehicle for shipment, as they will be critical if there were to be any incident during transport. We encourage all users of our platform to due their due diligence on each carrier that is dispatched to pick up their auto. You can also visit FMCSA.gov to view safety records and current insurance documents on any particular carrier .

4.) I have had my car listed with another broker, but it hasn't been picked up, what's the problem?

The reason the broker cannot get your order dispatched is usually due to a few common reasons:

1.) They have quoted you a price that is simply too low, and no carriers are willing to transport the auto for said price. Furthermore, these low quotes are often a way for a cash-strapped broker to generate cash flow without performing any service. Although they themselves know that the low price they have quoted you will not move your auto, they do so anyway to con you into going with their company, and paying up front with your credit card. Once payment is made, the broker has locked you into doing business with them, regardless as to how poor the service might turn out to be. The cash generated on your charge, is then used to pay old debts owed to trucking companies that they otherwise did not have the funds to pay.

2.) Sometimes the broker will quote you a price of say $1000, but then list the car on a carrier load board for $600. The purpose of course is to make maximum profit on your load. Even though your willing to pay $1000, the broker is only interested in generating cash flow for their own firm, they have no real motivation in actually shipping your auto quickly or efficiently. If they had posted the load for $1000, as you had offered to pay, the load would undoubtedly get picked up much, much quicker by carriers. Furthermore higher prices attract better outfits to haul your load, while lower prices attract carriers with less experience and inferior equipment.

3.) The broker has a poor reputation on Central Dispatch or other major carrier load boards. A poor reputation with carriers will most definitely slow down your order. Carriers want vehicles to be as-described, and want to be payed promptly. Brokers with poor reputations are often posting loads that they don't have contracts on, or posting loads incorrectly, or finally may have a reputation of simply not paying drivers. All of those factors will play a part in slowing down a transport request.

4.) COD. Many if not all brokers online love their cash flow. They love to float on your money, and the trucking companies efforts. In fact studies have shown that as many as 10% of all loads go unpaid to trucks. Trucker's are well aware of this fact, and more experienced outfits simply won't haul a load unless the company has a stellar reputation or the load is listed as COD. What is COD? COD simply means cash or certified funds on delivery. In this way the trucking company knows they will be paid by the owner of the vehicle on delivery, and don't have to jump through multiple hoops with brokers to be paid on work they have already accomplished. Listing a load as COD significantly increases the speed and time frame that a load is picked up, which is why ALL MWE & airRyd loads are COD orders.

5.) Can I put items in my car ?

If you need, or want to put items in your vehicle, please let us know, and be sure to the let the carrier know as well. Trucking companies have to manage weight on their trailers, so additional weight could put them over legal limits. Typically, 100-200 pounds is no big deal, but still it needs to be cleared with us, and with the carrier who transports your car. Sometimes a trucking company will want a little extra money for hauling the extra goods. Typically, the additional premium is in the $50-100 range. Also, the items need to be beneath the window line of the vehicle, and must not be placed in the front passenger or driver areas of the vehicle.

Please be advised that nothing you place in the car is covered by the carrier cargo insurance policy. The cargo policy provided by carrier's and trucking companies only covers the vehicle. Personal items are not covered.

6.) Where can I find more information about a particular trucking or carrier company?

Simply go to FMCSA.DOT.GOV and search the company by name. You can view their safety record, print out insurance documents, and verify that their DOT and MC numbers are valid. You can also check the length of time the company has been in business, and how many DOT violations they have incurred in the last 12 months. We can also do this for you if you contact us.

7.) What happens if my vehicle is damaged while in transport?

In the unfortunate event that a vehicle is damaged while in transport, we encourage consumers to work directly with the trucking company to have the matter resolved quickly. Many Trucking companies would prefer to keep the incident off of their insurance record, and are usually more than willing to make it right. However if the incident is too large or extensive to be dealt with in such a way, a claim would need to be filed against the carriers cargo insurance policy. You can contact us to help retrieve those documents for you, or you can also visit FMCSA.GOV COMPANY SNAPSHOT to print and view current insurance documents for that carrier.

Don't be fooled by brokers who claim they will insure your vehicle, that is not the case whatsoever. The Broker has zero cargo coverage liability as it relates to your auto, and has little concern as to if it is actually damaged, stolen, or even vandalized. The trucking company is taking on 100% of the risk, and is the policy holder of all cargo policies that would come into action in the event of an accident.

You can also watch this video for an even more in-depth explanation of how insurance works on auto transports.

8.) How long does it take for my vehicle to be transported?

The length of time to receive your vehicle can be influenced by a few different variables. Some of the most common ones include:

• Multiple drops and pick ups along a carriers route.
• You live in a rural area that is far off the major highways.
• ELD government mandated logbook hours that restrict drivers driving hours.
• Weather delays
• Traffic delay's or road closures. Believe it or not it is not uncommon for the highway patrol to shut entire stretches of interstate down for several hours.
• Truck or trailer repairs
• Distance that the vehicle is being transported.
• Other unforeseen circumstances in a driver's life, such as an illness or a death in a family.
• Trucker's are human too, they may have taken a day or two off during a lengthy cross country transport! Such is the norm. If you are needing a vehicle on an exact time or date, you need to make that crystal clear when first speaking with the trucking company or driver.

But on average, if things go as planned, and there are no delays, these are the average transit times depending on the total distance of your particular transport: On average transport times are as follows:

100-500 miles: 1-2 days.
501-1000 miles: 2-5 days
1001-1500 miles: 3-6 days
1500-2000 miles: 4-7 days
2000-2500 miles: 5-8 days
2500+ miles: 6-9 days

9.) Why is it taking so long to get my vehicle picked up for transport?

While there are several possible explanations, usually it simply boils down to price. If the "trucking rate" pricing is too far below the market rates, (top 35% = market rate ) the vehicle may take significantly longer to ship. If this is not the case, please contact us by email and we will take a deeper look at your order. Also, remote locations can also greatly affect how quickly a load will move.

10.) What are the realistic expectations for shipping my car?

Setting realistic expectations is essential for walking away a happy camper. You can't expect to pay a very low price, and have a trucking company be very interested in your transport request, especially if you are requesting several demands; such as time constraints, location difficulties, severe weather in you area, shipments around holidays, and so forth. You have to understand that drivers are driving all over the country and have a difficult time nailing down exact days and times. The easier you make it on them and the more accommodating you are, chances are that your auto will be shipped faster and at a lower rate.

11.) Who actually transports my vehicle?

When you use Midwest Exotic Transport or you book with us on airRyd.com, the particular carrier that ships your vehicle will be a licensed and insured company, with valid cargo insurance ranging from 100,000 to 500,000 , liability insurance of no less than 1 million, and a valid MC and DOT number registered with the FMCSA. These requirements ensure that only professional trucking outfits will be selected to haul your auto. If upon receiving the dispatch info on who has been dispatched to ship your auto, you feel that the outfit is not up to your standards, you can elect to decline the transport and wait for a different carrier to submit an offer to transport your auto. You can find more information on carriers at FMCSA.gov We also encourage you to check out the multiplicity of review sites on the web as well as the BBB.

12.) What does an auto transport broker do?

Brokers are used to facilitate the transport of goods across the United States and beyond. Although they do occasionally serve a purpose in business to business transactions, we find their purpose to be totally unnecessary in the retail space. The only thing a consumer wants or needs whether they realize it or not, is a platform to deal with carriers as directly as possible.

airRyd an MWE We do indeed "facilitate" transports, but we avidly avoid the term "broker", as we want no part in being associated with the toxicity that the word has come to mean in the auto transport industry.

13.) What is the best solution for low clearance autos?

As an experienced enclosed auto hauler, we can tell you that Race Ramps are an Excellent solution to low clearance vehicles. We have used the 11 foot Race ramps with 11 inches of lift and have been able to load vehicles into our trailers with less than 1.5 inches of clearance. Another thing to watch for is low rocker panels, or low exhaust underneath the car. In our experience these pose a greater challenge.

Lift gate trailers are also a great asset when it comes to high value, low profile sports cars.

14.) Is there a load condition report or bill of lading that is taken prior to transport?

Yes. A full condition report is filled out at the time the vehicle is picked up, and a copy is then given to you for your records. Many carriers use a program now called Super Dispatch that allows the carrier to take photos, document damages and email bills of lading all from their phones. Be sure to look over what they documented and have them email you a copy before signing. Don't take the Bill of lading document lightly, this is an important document that serves as an official record as to the condition of your auto prior to transport. Any insurance company that you submit a claim to in the event of damages will require a properly filled out and signed bill of lading to process the claim.

15.) Is service door to door?

Service is always assumed to be door to door unless the pick up or drop off location is simply prohibitive to a large truck. Do not confuse auto-haulers with moving trucks, mail trucks, landscaping trailers, or other types of box trucks. These are very long setups whether it is a Semi Truck and a nine car hauler or a dually pickup and a 3 car enclosed trailer. They simply cannot maneuver in the same fashion that other trucks are able to do. If you live on a tight street, a dirt road, or some other hard to get to location, we highly recommend selecting a meeting point that provides easy access for a semi truck, as well as flat ground ideal for loading your auto. Furthermore, you will find yourself dealing with a very appreciative driver, who after all is hauling your prized possession across the country.

16.) Do you guarantee pricing?

Currently, there is no way to 100% guarantee the rate until a trucking company is assigned to the order at a particular price. However, once your order is assigned to a carrier , and you agree and sign off on the final trucking rate, then that rate does become final, and 100% locked in & guaranteed. So you would never be stuck paying a "random" rate that you did not previously agree to.

The ranges and estimates we give, as well as what our calculator produces, are reflective of the current market trends. When you book with us, we give you a "best estimate" as to what the final trucking rate will be, based on live market data. Typically the final rate will be within $100 of the rate produced by our calculator. If we believe the quote is off, we will contact you within 24 hours to give you an update on the pricing. Feel free to also text or call us at 913-215-3113 to get even more accurate information.

17.) What if my carrier doesn't show up when scheduled?

If your carrier is a no show, or is not being properly responsive prior to your vehicle being loaded for transport, please contact us to re-post your load back onto the load boards so that we can find another carrier to handle your shipment. While we do our best to source only the best carriers, these things do happen. We will attempt to reschedule your transport as quickly as we possibly can.

18.) Do you guarantee pickup or delivery times?

When booking an order on airRyd.com , you will want to indicate in the notes what your particular scheduling situation happens to be. The more details you can provide us with when booking your order, the better we will be able to guide you and assist you with your scheduling needs. Usually we can get most units moved during the business week provided you have at least a 2-3 day pickup window of open availability. The industry is ill-suited for exact date & time guarantees, 1-2 day ETA windows on pickup and delivery are standard.

If you happen to have a very tight date range request, or a tight window on either the pick up side or delivery side, you'll want to indicate that in the notes when booking your order, and also select the " I have specific scheduling needs " on the final payment screen. We will do our best to meet your request. Be advised, however, the tighter date range you have, the more likely it is that your quoted rate may have to go up in order to locate a carrier who can meet the demands of your request.

19.) What is the trucking rate?

The trucking rate is the rate that is paid directly to the trucking company. airRyd only charges a flat fee of $89 for open transport orders and just $125 for enclosed transport orders. Furthermore, we give you the option to sign off on the final rate to the truck, prior to us officially dispatching the car out for transport. So if the final rate is not a number you are OK with, than you have the option to decline the offer. But in most cases the final trucking rate will be within $100 of the quoted price provided by our calculator. Sometimes, we can get it done much cheaper than the calculated rate. If that does occur, you will receive the savings.

20.) What is the market rate?

The market rate is simply the rate at which vehicles are currently moving at in real time. Because auto transports are completely based on supply and demand, (the availability of trucks vs the demand for auto transports in an area) rates fluctuate relative to the market factors. But in plain English, what the market rate represents is the pricing level that will actually move your car in a reasonable time frame, which is typically 1-4 days.

21.) What is your refund & cancellation policy?

Our cancellation policy allows for a full refund of all monies paid within 24 hours of your booking. Beyond 24 hours, you can still receive a refund, but excluding the airRyd flat fee or deposit that was charged initially. We put great time and effort into our work, so once you begin the process of shipping your car, we need to know within 24 hours if you no longer want to move the vehicle. But if you have paid any money towards the trucking rate, then we are happy to refund anything paid towards the trucking rate at any point prior to the vehicle being dispatched out for transport. And in most cases the only fee you will pay initially, would be the $89 or $125 flat fee. Anything beyond that, is typically fully refundable beyond 24 hours provided your car is not already in transport. We also will refund our flat fee in the event that we find no viable options to move your vehicle within 7 days of your booking, or if we cannot find a viable option within $150 of the price we initially quoted you.

We do not charge a cancellation fee so long as your request is within 24 hours of booking your order, and so long as we have not already provided you with a viable option to move your vehicle within $150 of the quoted rate online.

22.) How can I trust that the company hauling my vehicle is qualified and reputable?

We have an extensive process to determine carrier quality that includes some of the following checks: Insurance history, insurance verification, accident history, commercial ratings within our commercial system, length of time in business, type of equipment, quality of equipment, loads completed, online history, online reviews, history with us, and our own personal gut feeling. Every single carrier we work with has been verified to have an active DOT # , an active liability and cargo policy, an active Motor carrier number, active commercial accounts (central dispatch) and recent loads completed successfully. That serves as a minimum standard. We know that our reputation greatly depends on the quality of service provided by the carriers we select, so we are very serious about it. We frequently turn down offers from carriers to move our orders because of prior incidents in their history, or recent verification discrepancies. Sometimes this can lead to a somewhat longer wait time to have your vehicle transported. So be advised. Just because another online firm may be offering you a "rapid" pickup , you need to understand that those same options are available to us, and if we felt they were from solid outfits, then we would have dispatched out the vehicle for transport. We know you want to have your vehicle moved as rapidly as possible, but our primary duty is to serve as an effective filter throughout the carrier selection process, which does occasionally delay pickup times.

23.) What documents are required at the time the vehicle is picked up?

There are typically no documents needed at the time the vehicle is picked up and loaded for transport. The only things the transporter will need, are the keys, a signature from a responsible party releasing the car, and the vehicle itself. Title's , insurance, bills of sale, and any other documents are not required or needed to transport the vehicle.
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Special Circumstances

24.) How can I move my vehicle ASAP?

In order to move any vehicle rapidly, say within 24-48 hours, or even same day pickup requests, the only real option you will have is pricing. Because the auto transport industry is entirely market based, no one can simply "order" a truck to pickup a load at a particular price. It simply comes down to money. So what we will do , essentially, is price your transport in such a way that it is in the top 25-30% of all loads within an area , (moving to other similar destinations as your transport) . In most major cities, such as Los Angeles, or Dallas, these top tier loads will be moved rapidly.

But if you happen to be in a more challenging location, such as as Bentonville, AR, or Knoxville, TN, you will likely have to start incrementally raising the load offer hourly, until the rate is attractive enough to find a carrier. Many times what's happening here is that there are no carriers in your area, or none that are capable of hauling your particular car. So by raising the rate, you essentially broaden the scope of trucks (from further distances away ) that may be interested in moving your car. At some point the money will be enticing enough, for a truck to offer to haul it, even if they are hundreds of miles away from the pickup, or it's significantly out of their way.

Other Options

Another option that we have utilized in the past, is to actually have our customer move the vehicle to a slightly better pickup or dropoff location, in order to entice trucks to move it. Trucks often do not want to veer way off the major highways, so the easier you can make it on them, the more options you will likely have to move the car economically and timely.

Finding a neighbor , business, or relative to take delivery of your car, in the event that it arrives at it's destination before you do. Or find a similar party to hold the car for you, in the current city or metro area that you happen to be in, until a truck is able to pickup after you depart to your destination.

25.) How do I schedule my transport if it's impossible to guarantee a particular day?

While it's true no one can "100%" guarantee you a pickup or dropoff date, what we can do is give you the most accurate data we have at our disposal, as well as give you percentage chances as to how likely or unlikely your requests are. But in most cases a 2-3 date range is the minimum required window for pickup. And it's not because we don't want to help you get your car loaded on the exact day you want, it's due to the fact that auto transport is a giant volatile market, and various conditions may delay, or disrupt an initial projection that a trucking company may give. So rather than be , for lack of a better word, "idiotic" , we inform our customers as to the reality of their request so that they can properly prepare, or plan for any delays or possible disruptions.

So having a 2-3 day window or even greater, will not only greatly increase your chances of moving your car, but it also leads to a greater option pool in terms of trucking companies that may want to move your order. And as we have stated so many times, trucking companies are NOT created equal. So by giving yourself, and us more flexibility, you only increase the chances of getting a descent shipping rate, and a solid company to move your car.

So, here is an example as to what plays out based on your potential requirements:

PICKUP WINDOW:

1 day window: 30% chance of being moved / Load must be paying in the Top 1% of all rates on load board / 5% of trucking options available

2 day window: 60% chance of being moved / Load must be paying in the Top 10% of all loads on load board / 25% of trucking options available

3 day window: 85% chance of being moved / Load must be paying in the Top 25% of all loads on load board / 45% of trucking options available

4 day window: 90% chance of being moved /Load must be paying in the Top 33% of all loads on load board / 70% of trucking options available

5 day window: 97% chance of being moved / Load must be paying in the Top 35% of all loads on load board / 90% of trucking options availble

6 day window: 99% chance of being moved / Load must be paying in the Top 35% of all loads on load board / 99% of trucking options available

So by giving yourself more flexibity, as you can see in the above metric - you really are setting yourself up for a far better experience all the way around.

Furthermore, keep in mind it DOES NOT MATTER if you try to "schedule" your one particular day that you are wanting far in advance. In fact, we see higher cancellation rates from trucking companies when scheduling out orders well into the future. The difficulty for trucks to commit to one single order and on one single day, rarely makes financial or logical sense for them, not to mention the difficulty in making it happen (from their perspective). Many factors influence a truck's schedule or timing, including; routes, road closures, pickups , drops, delays, delayed picks or drops, traffic, accidents, driver illness, DOT regulations, weather, load cancellations, business closures, equipment failures, equipment maintenance, etc.

FLEXIBILITY IS THE KEY WORD FOLKS!!

26.) Is airRyd a carrier or a broker?

YES , we are licensed and bonded as a broker, but that's only becasue we are forced to by the regulatory agenices like the FMCSA. We do not operate like the typical broker in any way.

We are very clear online on our YT channel, as well as our websites that we coordinate transports for a flat fee, in the most real and transparent way we possibly can. It rarely makes any financial or logical sense for any one particular trucking company to go after one single car. In order to move any vehicle rapidly and economically, across the USA, the vast networks of trucking companies must be utilized to find carriers that are in the immediate location, have the proper equipment relative to the car you are trying to move, and are willing to get the job done at a reasonable rate. And if we were to move our own car, we would do it in the exact same way. You can aslo watch this video on our Channel "Auto Transport For Dummies" - on why it's so difficult to book an order directly with at trucking company: https://www.youtube.com/watch?v=WIan9tQabPw&t=126s

27.) Is my "first available date" the day my car will be picked up?

In short, while it is possible that it may be picked up on that day, usually the answer is NO. We typically need a MINIMUM of 2-3 days to arrange your transport, starting on the day you select as your "first available date" for pickup. As we have explained in extensive detail on this question page, as well as on Youtube, auto transport scheduling is an in-exact science, and flexibility is key. If you have precise needs or desires for particular days , than please be sure to clearly communicate your particular situation to us so we know how to best coordinate your order. Every transport is different , and everyone has a different schedule. The more details you provide us with, by email , text, or phone, the better we will be able to meet your needs.

28.) If I want to have my car delivered by a certain date, how can I make sure that happens?

To have your car delivered by a particular date, we typically recommend shipping the car out earlier than you would otherwise like to. Due to the many unforeseen circumstances that can and do arise in the auto transport industry, giving yourself maximum time to get the vehicle to it's destination, is typically the best solution. Trying to wait until the last moment to move your car, say, the day before you depart an area, is not something we recommend. Also, in some cases this means you may need to find a friend or coworker, or neighbor, to take delivery of your car or cars, if they arrive before you do. Expecting precision from trucking companies is notoriously a bad idea, and planning your schedule around a trucking company's ETA projections, is also a bad idea. Again, Flexibility is KEY. You rarely will be able to keep your car until the last minute, and then also put demands on the delivery. That is a lofty expectation.

29.) Can I use a car cover if I ship my car on an open trailer?

Unfortunately no, car covers cannot be used on open transport. We only offer car cover service as an additional option on ENCLOSED transports only - (primarily to keep dust off high end exotics and classics).

Car covers will simply be blown right off the car if the car is being transported on an open transport trailer.

If you are looking for more protection when it comes to shipping your car, but you aren't wanting to foot the bill for an enclosed trailer, one possible solution is transport film. If you want to purchase transport film online, you can checkout this website : Transportwrap.com

You would have to purchase the film and apply it yourself prior to the car being loaded for transport.

30.) How come your company charges an $89 fee prior to the car being setup for transport?

We believe in our product and our service, so by charging an up front fee ($89 - open or $125 - enclosed), we are able to more efficiently devote our efforts to the customers who are truly wanting to move their car. With so many quote requests, it's impossible to know who is shopping, who is serious, or who is even willing to pay a realistic rate to move their car. Furthermore we have found that when a customer requests our help, but is reluctant to pay anything for our service, when we do find a carrier, or an option to move their car, they either are MIA, or don't want to pay the rate that it may take to move the vehicle, or simply don't respond rapidly enough so the option passes them by.

Secondly, when you pay for a service, even if it's a small fee, such as ours, you typically expect something in return. And the company or person receiving that payment, also feels a duty to deliver a product, as you are now a paying customer. So we feel a much greater incentive to deliver a GREAT service when we know a client is serious AND they have proved it by paying a small up front fee for our services. We take calls on the regular from customers who tell us that their current auto broker went missing, won't answer calls or texts, and has not succeeded in moving their car. While this may be due to many factors, in our opinion in at least some instances this is because the broker or business may not feel any real obligation to you as a customer, and why would they? - you have not paid them anything. Sure , you may pay, but who really knows? So there is a lack of trust within the process when no payments have been made.

Finally - we are happy to issue a refund within the first 24 hours (no questions asked) - or if we fail to produce options to move your car within $150 of the quoted rate you received at the time of booking , and / or within 7 days of your first available move date.

31.) Will the trucking company call me before they show up to load my car?

Yes. Once we have your order finalized with a trucking company, we will contact you as well as update your order online. Then, the trucking company that is assigned to your order, will typically call you 24 hours out from their projected pickup, and projected delivery on both ends of the transport. They will contact you again , when they are just a few hours out. It is very difficult for them to give you "precise times" - as it greatly depends on how their day goes with other loads, other pickups, traffic, and etc. While you do need to be available during these eta projections, you don't need to be waiting on pins and needles for them either. It is the trucking company's job to give you sufficient notice as to when they plan to load or deliver your vehicle. It is your job to be reasonably available , and to have the vehicle ready to go when the truck arrives. This also includes ensuring a dealer you purchased a car from, has given you the green light to have the vehicle loaded.